Terms and conditions

Your satisfaction is our top priority at Boxy Box. We strive to provide exceptional service to all our customers. If you encounter any issues with your order, please reach out to us with a brief summary of your concerns. 

We have a dedicated quality control team ready to address any discrepancies and ensure a resolution to any inconvenience you may experience. However, please note that there are certain exceptions related to file submissions and shipments for which we cannot be held liable.

Submission of Files:

  • Customers are responsible for text errors, low-quality images, and design mistakes during file upload.
  • We are not liable for errors in product selection or incorrect specifications provided by the customer.
  • Delivery delays due to incomplete or inaccurate file submissions are beyond our control. 

Shipment and Delivery:

  • We are not responsible for delivery errors or undeliverable packages due to incorrect addresses.
  • While we guarantee satisfaction, we cannot be held responsible for damages or delays caused by shipping companies.
  • In the event of damaged or lost products, we may request the return of the original items before reprinting or issuing a refund.

Payment Conditions:

  • All prices are listed in USD, and by making a purchase, you agree to the specified charges, including shipping and taxes.
  • Orders will only be processed upon receipt of full payment, and changes to design files or production time must be communicated promptly.

Accepted Payment Methods:

  • Bank Transfer
  • Zelle

Color Accuracy:

  • We strive for accurate color matching but cannot guarantee exact replication due to printing limitations.
  • We offer a 90% color matching guarantee and will reprint products below this threshold, provided a hardcopy proof was approved.

Design Files:

  • Customers are responsible for proofreading and ensuring compliance with postal guidelines.
  • While we take measures to protect artwork files, we are not liable for loss or damage.
  • Customers consent to the use of their artwork and agree not to submit materials that violate copyrights or promote inappropriate content.

Production Time:

  • Turnaround time begins upon order placement, file upload, and approval.
  • Approval by 6:00 PM establishes the start of production on the following business day, excluding holidays and weekends.

Shipment Terms:

  • Delays caused by shipping companies or external factors are beyond our control.
  • Shipping transit time must be considered in addition to printing turnaround time.

Mailing Services:

  • Customer mailing details are used as instructed and will not be sold to third parties.
  • Address changes must be communicated in advance, and handling fees may apply for additional items.

Miscellaneous:

  • Refunds are not provided once production has commenced.
  • Product images may be used for marketing purposes without prior consent.
These Terms and Conditions constitute the entire agreement between you and Boxy Box, superseding any prior agreements. Any null or illegal terms will not affect the validity of the remaining conditions.